At Shoe Style Shop, we want you to be completely satisfied with your adventure gear. If you’re not happy with your purchase, we offer a straightforward returns and exchanges process for most items.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Item must be unused and in the same condition as received
  • Item must be in its original packaging with tags attached
  • Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Worn footwear (Boots, Clogs, Sandals, Sneakers & Athletic Shoes)
  • Used clothing items (Hoodies & Sweatshirts, Pants, Shirts & Tops, Shorts)
  • Personal travel accessories that show signs of use

These items may only be returned if defective or if you received the wrong item.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your item:

  1. Contact our team within 15 days of receiving your order by emailing [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – We’ll respond within 2 business days with return instructions.
  3. Package your item securely in the original packaging.
  4. Ship your return to our warehouse at:
    Shoe Style Shop Returns
    6800 West Bell Road
    Glendale, AZ 85308
    United States
  5. Track your package – We recommend using a trackable shipping service.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Shoe Style Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item details:
Product Name: [Product Name] Size/Color: [If applicable] Reason for return/exchange: [Please specify]

Please advise on next steps for processing this request.

Best regards,
[Your Full Name] [Your Email Address]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable, except in cases of wrong item shipped or defective product
  • For exchanges, we’ll ship your new item once we receive the return

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend:

  • Using a trackable shipping service
  • Keeping your shipping receipt until your refund is processed
  • Insuring valuable items

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage/defect
  2. We’ll arrange for a replacement or refund
  3. In some cases, we may ask you to return the item at our expense

Adventure-Ready Satisfaction Guarantee

We stand behind our outdoor gear and want you to be fully equipped for your next adventure. If you have any issues with your purchase, don’t hesitate to reach out. Our customer service team is available to help you get the gear you need to explore in style.

For any questions about our returns policy, contact us at [email protected].